Pinkmail.io, powered by Twitty Digital Marketing LLC, uses Stripe for secure and reliable subscription billing. Updating your payment method is a simple, self-service process through the Stripe billing portal. This ensures your subscription renews smoothly without interruptions. Note that changes take effect immediately for future charges, but any upcoming renewal will use the new details.
You can update your payment method at any time, even if your current card is expiring or you prefer a different option (e.g., switching from one credit card to another). Supported methods include major credit/debit cards via Stripe.
Access the Billing Portal: Visit PinkMail Customer Portal directly, or go to the Pinkmail.io homepage and click the "Manage Subscription" button in the top right corner. This portal is powered by Stripe for secure management.
Log In with Your Billing Email: Enter your correct billing email address on the portal page. Stripe will send a magic login URL to that email for secure access. Important: You must use the exact email associated with your billing; otherwise, no login link will be sent.
Access Your Account: Check your email inbox (and spam folder) for the magic link from Stripe. Click it to log in to the billing portal dashboard.
Navigate to Payment Methods: In the portal, look for the "Payment Methods" or "Billing" section (it may be under "Manage Subscription" or directly in the sidebar). You'll see your current payment method listed.
Update or Add a New Method:
Click "Update" next to your current method, or select "Add Payment Method" to enter new details.
Provide the card number, expiration date, CVV, and billing address for the new card. Stripe handles encryption and validation.
If adding multiple methods, choose which one to set as default for future charges.
Save and Confirm: Review the changes and click "Save" or "Update." You'll receive an on-screen confirmation, plus an email from Stripe outlining the update and your next billing date.
If you're unsure about your billing email address, please contact billing@twittymarketing.com for assistance.
Immediate Effect: The new payment method will be used for the next renewal or any outstanding charges.
No Impact on Current Period: Your access and subscription remain unchanged; this only affects future payments.
Multiple Methods: You can add and switch between several cards if desired.
Security: All updates are PCI-compliant via Stripe, with no storage of full card details on Pinkmail.io's servers.
If you encounter errors (e.g., declined card), double-check the details or contact your bank. Failed payments may lead to temporary service pauses until resolved.
No Magic Link Received? Ensure you're using the correct billing email. Resend the link via the portal or contact support.
Portal Access Denied? This could mean the email isn't tied to an active subscription—verify in your original purchase receipt.
Card Declined During Update? Try a different card or reach out to Stripe support through the portal for diagnostics.
For assistance:
Billing-Specific Issues: Email billing@twittymarketing.com (include your transaction ID).
General Support: support@pinkmail.io (expect a reply in 24-48 business hours).
Updating your payment method keeps things running smoothly so you can focus on your cold email campaigns.
