Pinkmail.io (provided by Twitty Digital Marketing LLC) specializes in premium mailboxes for cold email outreach. The company maintains a strict no-refund policy—all sales are final once a subscription or license is activated, set up, or used in any way. Refunds, credits, prorations, or chargebacks are generally not issued for reasons like change of mind, dissatisfaction, unused time, or incompatibility with tools.
However, in rare and verifiable cases where no value has been derived from the service and no costs have been incurred on Pinkmail.io's side, refunds may be considered at the company's sole discretion.
Refunds are only possible under these strict conditions:
The service (email license or mailbox) has never been activated, accessed, or used in any way.
No mailbox setup (email creation), onboarding, resource allocation, or integration with third-party providers (e.g., Instantly.ai or E-Warmup.com ) has occurred.
No activity or costs are recorded on Pinkmail.io's end.
The refund request is submitted in writing within 7 calendar days of the original purchase date.
The case is verifiable through internal records.
Additional exceptional scenarios include:
Duplicate charges due to a confirmed billing error on Pinkmail.io's side.
Unauthorized transactions from verified fraud or security breach (with supporting documentation).
Refunds required by applicable consumer protection laws (if any) will be honored to the minimum extent required.
Refunds are almost always denied in these common situations:
Change of mind or dissatisfaction after purchase.
Unused or remaining time in a billing cycle.
Perceived lack of value or benefits.
Mid-subscription cancellation or early termination.
Misunderstandings about features or limitations.
Technical issues related to third-party providers (e.g., Google or Microsoft restrictions).
Downtime, suspensions, or blocks imposed by downstream email providers.
Any activation, partial use, or setup—even minor.
Requests outside the 7-day window or without meeting all conditions will be denied.
Verify Eligibility — Double-check that your case meets the strict exception criteria above. If the mailbox has been activated or used at all, a refund is not possible.
Gather Required Information:
Your full name.
The account/billing email address.
Order/transaction ID (found in your Stripe receipt or billing portal).
Detailed explanation of why you believe the exception applies.
Evidence supporting your claim (e.g., screenshots showing no activity, fraud reports, etc.).
Submit Your Request — Email billing@twittymarketing.com with the subject line "Refund Request – [Your Transaction ID]". Include all the details from step 2.
Wait for Review — Requests are reviewed within 48 business hours. If approved, the refund will be processed to your original payment method via Stripe within 5–10 business days, with email confirmation.
All decisions are final and non-appealable. Chargebacks or disputes through your payment provider without first contacting Pinkmail.io may violate the Terms of Service and result in account suspension or additional fees.
Cancellation ≠ Refund — Canceling your subscription (via the billing portal at pinkmail.io/billing_portal) only stops future charges. It does not entitle you to a refund for the current period.
One-Time Purchases — These do not recur, but the same no-refund rules apply once activated.
Need Help? Contact support@pinkmail.io or billing@twittymarketing.com (for billing email issues). Responses typically arrive within 24–48 business hours.
For the complete and official details, review the Refund Policy directly.
