To cancel your accounts—whether monthly, annual, or custom—the process is self-service through their Stripe-powered billing portal. Please note that all sales are final with a strict no-refund policy, as outlined below. Follow these updated steps for cancellation.
Access the Billing Portal: Visit PinkMail Customer Portal directly, or go to the Pinkmail.io homepage and click the "Manage Subscription" button in the top right corner. This portal is powered by Stripe for secure management.
Log In with Your Billing Email: Enter your correct billing email address on the portal page. Stripe will send a magic login URL to that email for secure access. Important: You must use the exact email associated with your billing; otherwise, no login link will be sent.
Access Your Account: Check your email inbox (and spam folder) for the magic link from Stripe. Click it to log in to the billing portal dashboard.
Manage and Cancel Subscription: Once logged in, navigate to your active subscription details. Select the option to cancel and follow the prompts to confirm. The process is quick and straightforward.
Confirmation: You'll receive an on-screen confirmation and email notifications from Pinkmail.io and Stripe, including your access end date.
If you're unsure about your billing email address, please contact billing@twittymarketing.com for assistance.
Access Continues: Your services remain active until the end of the current prepaid billing period.
No Refunds or Prorations: In accordance with our strict no-refund policy, no refunds, credits, or adjustments are issued for unused time. Cancellations prevent future charges only.
Reactivation: To resume, you'll need to set up a new subscription at current rates.
One-Time Purchases: These don't recur, so no cancellation is needed.
For issues or questions:
Billing Email Assistance: billing@twittymarketing.com
General Support: support@pinkmail.io (responses within 24-48 business hours)
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